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29. Contact information
Efficient communication is the key to a successful business. During the past 10
years BITDEFENDER has established an unquestionable reputation by constantly
striving for better communication so as to exceed the expectations of our clients
and partners. Should you have any questions, do not hesitate to contact us.
29.1. Web addresses
Sales department: sales@bitdefender.com
Support Center: http://www.bitdefender.com/help
Documentation: documentation@bitdefender.com
Local distributors: http://www.bitdefender.com/partners
Partner program: partners@bitdefender.com
Media relations: pr@bitdefender.com
Careers: jobs@bitdefender.com
Virus submissions: virus_submission@bitdefender.com
Spam submissions: spam_submission@bitdefender.com
Report abuse: abuse@bitdefender.com
Web site: http://www.bitdefender.com
29.2. Local distributors
The Bitdefender local distributors are ready to respond to any inquiries regarding
their areas of operation, both in commercial and in general matters.
To find a Bitdefender distributor in your country:
1. Go to http://www.bitdefender.com/partners/#Partner Locator/.
2. The contact information of the Bitdefender local distributors should be displayed
automatically. If this does not happen, select the country you reside in to view
the information.
3. If you do not find a Bitdefender distributor in your country, feel free to contact
us by e-mail at sales@bitdefender.com. Please write your e-mail in English in
order for us to be able to assist you promptly.
29.3. Bitdefender offices
The Bitdefender offices are ready to respond to any inquiries regarding their areas
of operation, both in commercial and in general matters. Their respective addresses
and contacts are listed below.
U.S.A
Bitdefender, LLC
Contact information
154
Bitdefender Internet Security 2013
- User's Guide 1
- Each man has his price Bob 3
- And yours was pretty low 3
- Table of Contents 4
- 1. Preparing for installation 10
- 2. System requirements 11
- 3. Installation scenarios 12
- Validating the installation 13
- Step 1 - Welcome 14
- ▶ on the CD/DVD label 16
- Getting started 19
- 5. The basics 20
- 5.2.1. Fix All Issues wizard 21
- 5.3. Events 22
- 5.4. Autopilot 23
- 5.5.1. Game Mode 24
- Using Game Mode 25
- 5.5.2. Laptop Mode 26
- The basics 27
- 5.7. Anonymous usage reports 28
- 6. Bitdefender interface 29
- 6.2. Main window 30
- 6.2.1. Upper toolbar 31
- 6.2.2. Panels area 32
- Bitdefender interface 33
- 6.3. Settings Overview window 35
- 6.4. Security Widget 35
- 7. Registering Bitdefender 38
- Registering Bitdefender 39
- 8. MyBitdefender account 40
- MyBitdefender account 41
- Important 43
- 9.2. Performing an update 44
- Update location 45
- Update processing rules 45
- 10. Installation 47
- Installation 48
- 11. Registration 49
- Registration 50
- 12. Scanning with Bitdefender 52
- Scanning with Bitdefender 53
- 13. Parental Control 56
- 14. Privacy Control 60
- 15. Useful Information 62
- Useful Information 63
- Managing your security 67
- 16. Antivirus protection 68
- Antivirus protection 69
- 16.2. On-demand scanning 74
- 16.2.3. Running a Quick Scan 75
- 16.2.4. Running a System Scan 75
- 16.2.6. Antivirus Scan Wizard 78
- Step 1 - Perform scan 79
- Step 2 - Choose actions 79
- 16.2.7. Checking scan logs 81
- 16.3.1. How does it work? 82
- 16.6. Active Virus Control 86
- 17. Antispam 92
- Friends list / Spammers list 93
- Charset filter 93
- Link filter 93
- Signatures filter 93
- NeuNet (Heuristic) Filter 93
- 17.1.2. Antispam operation 94
- 17.1.3. Antispam updates 95
- Antispam 100
- 18. Privacy Control 102
- Privacy Control 103
- 18.2. IM encryption 105
- 18.3. Data protection 106
- 18.3.3. Managing rules 108
- 18.5. ID theft protection 109
- 19. Firewall 110
- Firewall 111
- 19.3. Managing firewall rules 112
- 19.3.2. Application rules 113
- 19.3.3. Adapter rules 116
- 19.6.2. Other settings 119
- 20.2. Configuring settings 121
- 20.3. Managing bookmarks 121
- 21. Parental Control 123
- Parental Control 124
- 21.3.1. Web Control 126
- 21.3.2. Applications Control 127
- 21.3.3. Facebook protection 127
- Safego protection for Twitter 129
- 23. USB Immunizer 131
- 24.1. Accessing MyBitdefender 132
- Troubleshooting 134
- 25. Solving common issues 135
- 25.2. Scan doesn't start 136
- Solving common issues 137
- 25.6. My Internet is slow 139
- Add contacts to Friends List 143
- Indicate detection errors 143
- Add spammers to Spammers List 145
- 26.1. Bitdefender Rescue Mode 149
- Information 154
- Contact us 157
- 27. Asking for help 158
- Asking for help 159
- 28. Online resources 160
- 28.3. HOTforSecurity Portal 161
- 29. Contact information 162
- UK and Ireland 163
- United Arab Emirates 164
- Glossary 165
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