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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 150).
26.5. What to do if I suspect a file as being dangerous?
You may suspect a file from your system as being dangerous, even though your
Bitdefender product did not detect it.
To make sure your system is protected, follow these steps:
1. Run a System Scan with Bitdefender. To find out how to do this, please refer to
“How do I scan my system?” (p. 44).
2. If the scan result appears to be clean, but you still have doubts and want to make
sure about the file, contact our support representatives so that we may help you.
To find out how to do this, please refer to “Asking for help” (p. 150).
26.6. How to clean the infected files from System Volume
Information
The System Volume Information folder is a zone on your hard drive created by the
Operating System and used by Windows for storing critical information related to
the system configuration.
The Bitdefender engines can detect any infected files stored by the System Volume
Information, but being a protected area it may not be able to remove them.
The infected files detected in the System Restore folders will appear in the scan log
as follows:
?:\System Volume Information\_restore{B36120B2-BA0A-4E5D-…
To completely and immediately remove the infected file or files in the data store,
disable and re-enable the System Restore feature.
When System Restore is turned off, all the restore points are removed.
When System Restore is turned on again, new restore points are created as the
schedule and events require.
In order to disable the System Restore follow these steps:
● For Windows XP:
1. Follow this path: Start → All Programs → Accessories → System Tool →
System Restore
2. Click System Restore Settings located on the left hand side of the window.
3. Select the Turn off System Restore check box on all drives, and click Apply.
4. When you are warned that all existing Restore Points will be deleted, click Yes
to continue.
Removing malware from your system
146
Bitdefender Internet Security 2013
- User's Guide 1
- Each man has his price Bob 3
- And yours was pretty low 3
- Table of Contents 4
- 1. Preparing for installation 10
- 2. System requirements 11
- 3. Installation scenarios 12
- Validating the installation 13
- Step 1 - Welcome 14
- ▶ on the CD/DVD label 16
- Getting started 19
- 5. The basics 20
- 5.2.1. Fix All Issues wizard 21
- 5.3. Events 22
- 5.4. Autopilot 23
- 5.5.1. Game Mode 24
- Using Game Mode 25
- 5.5.2. Laptop Mode 26
- The basics 27
- 5.7. Anonymous usage reports 28
- 6. Bitdefender interface 29
- 6.2. Main window 30
- 6.2.1. Upper toolbar 31
- 6.2.2. Panels area 32
- Bitdefender interface 33
- 6.3. Settings Overview window 35
- 6.4. Security Widget 35
- 7. Registering Bitdefender 38
- Registering Bitdefender 39
- 8. MyBitdefender account 40
- MyBitdefender account 41
- Important 43
- 9.2. Performing an update 44
- Update location 45
- Update processing rules 45
- 10. Installation 47
- Installation 48
- 11. Registration 49
- Registration 50
- 12. Scanning with Bitdefender 52
- Scanning with Bitdefender 53
- 13. Parental Control 56
- 14. Privacy Control 60
- 15. Useful Information 62
- Useful Information 63
- Managing your security 67
- 16. Antivirus protection 68
- Antivirus protection 69
- 16.2. On-demand scanning 74
- 16.2.3. Running a Quick Scan 75
- 16.2.4. Running a System Scan 75
- 16.2.6. Antivirus Scan Wizard 78
- Step 1 - Perform scan 79
- Step 2 - Choose actions 79
- 16.2.7. Checking scan logs 81
- 16.3.1. How does it work? 82
- 16.6. Active Virus Control 86
- 17. Antispam 92
- Friends list / Spammers list 93
- Charset filter 93
- Link filter 93
- Signatures filter 93
- NeuNet (Heuristic) Filter 93
- 17.1.2. Antispam operation 94
- 17.1.3. Antispam updates 95
- Antispam 100
- 18. Privacy Control 102
- Privacy Control 103
- 18.2. IM encryption 105
- 18.3. Data protection 106
- 18.3.3. Managing rules 108
- 18.5. ID theft protection 109
- 19. Firewall 110
- Firewall 111
- 19.3. Managing firewall rules 112
- 19.3.2. Application rules 113
- 19.3.3. Adapter rules 116
- 19.6.2. Other settings 119
- 20.2. Configuring settings 121
- 20.3. Managing bookmarks 121
- 21. Parental Control 123
- Parental Control 124
- 21.3.1. Web Control 126
- 21.3.2. Applications Control 127
- 21.3.3. Facebook protection 127
- Safego protection for Twitter 129
- 23. USB Immunizer 131
- 24.1. Accessing MyBitdefender 132
- Troubleshooting 134
- 25. Solving common issues 135
- 25.2. Scan doesn't start 136
- Solving common issues 137
- 25.6. My Internet is slow 139
- Add contacts to Friends List 143
- Indicate detection errors 143
- Add spammers to Spammers List 145
- 26.1. Bitdefender Rescue Mode 149
- Information 154
- Contact us 157
- 27. Asking for help 158
- Asking for help 159
- 28. Online resources 160
- 28.3. HOTforSecurity Portal 161
- 29. Contact information 162
- UK and Ireland 163
- United Arab Emirates 164
- Glossary 165
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