Bitdefender Internet Security 2014 User's Guide download pdf (Page 153)

26. Solving common issues

This chapter presents some problems you may encounter when using Bitdefender

and provides you with possible solutions to these problems. Most of these problems

can be solved through the appropriate configuration of the product settings.

● “My system appears to be slow” (p. 144)

● “Scan doesn't start” (p. 145)

● “I can no longer use an application” (p. 147)

● “I cannot connect to the Internet” (p. 148)

● “I cannot access a device on my network” (p. 149)

● “My Internet is slow” (p. 151)

● “How to update Bitdefender on a slow Internet connection” (p. 152)

● “My computer is not connected to the Internet. How do I update Bitdefender?”

(p. 152)

● “Bitdefender services are not responding” (p. 153)

● “Antispam filter does not work properly” (p. 153)

● “The Autofill feature in my Wallet doesn't work” (p. 158)

● “Bitdefender removal failed” (p. 159)

● “My system doesn't boot up after installing Bitdefender” (p. 160)

If you cannot find your problem here, or if the presented solutions do not solve it,

you can contact the Bitdefender technical support representatives as presented in

chapter “Asking for help” (p. 172).

26.1. My system appears to be slow

Usually, after installing a security software, there may appear a slight slowdown of

the system, which to a certain degree is normal.

If you notice a significant slowdown, this issue can appear for the following reasons:

● Bitdefender is not the only security program installed on the system.

Though Bitdefender searches and removes the security programs found during

the installation, it is recommended to remove any other antivirus program you

may use before installing Bitdefender. For more information, please refer to “How

do I remove other security solutions?” (p. 65).

● The Minimum System Requirements for running Bitdefender are not met.

If your machine does not meet the Minimum System Requirements, the computer

will become sluggish, especially when multiple applications are running at the

Solving common issues

144

Bitdefender Internet Security

1 2 ... 148 149 150 151 152 153 154 155 156 157 158 ... 193 194

No comments

Bitdefender Internet Security 2014 User's Guide Page 153