Bitdefender AntiVirus Plus 2013 User's Guide

User's GuideCopyright© 2012 Bitdefender

2. System requirementsYou may install Bitdefender Antivirus Plus 2013 only on computers running thefollowing operating systems:● Windows XP with Servi

20. Managing your computers remotelyYour MyBitdefender account allows you to manage the Bitdefender products installedon your computers remotely.Use M

Scan critical areas to detect active malwareAllows you to run a quick scan on the remote computer.Fix critical issuesAllows you to fix the issues that

Troubleshooting95Bitdefender Antivirus Plus 2013

21. Solving common issuesThis chapter presents some problems you may encounter when using Bitdefenderand provides you with possible solutions to these

To defragment your disk using your Windows operating system, follow the pathfrom the Windows start menu: Start → All Programs → Accessories → SystemTo

This type of situation occurs when the Active Virus Control module mistakenlydetects some applications as malicious.Active Virus Control is a Bitdefen

6. Click to return to the main window.7. Go to the Update panel and click Update Now.8. Select only Signatures updates and then click OK.9. Bitdefende

To troubleshoot this error, try these solutions:1. Wait a few moments and see if anything changes. The error may be temporary.2. Restart the computer

This is how you may address each situation:● You had Bitdefender before and you did not remove it properly.To solve this, follow these steps:1. Reboot

22. Removing malware from your systemMalware can affect your system in many different ways and the Bitdefender approachdepends on the type of malware

3. Installation scenariosFresh installationThere is no older version of Bitdefender installed on the computer. In this case,proceed according to the i

3. After the computer restarts, a menu will appear prompting you to select anoperating system. Choose Bitdefender Rescue Image and press the Enterkey

NoteWhen working in Rescue Mode, you are dealing with Linux-type partition names.Disk partitions will appear as sda1 probably corresponding to the (C:

3. Browse to the location of the infected file (check the scan log) and delete it.4. Turn on the Bitdefender real-time antivirus protection.In case th

6. Recompress the files in a new archive using an archiving application, like WinZip.7. Turn on the Bitdefender real-time antivirus protection and run

If this information was not helpful, you can contact Bitdefender for support asdescribed in section “Asking for help” (p. 111).22.5. What to do if I s

5. To turn on the System Restore, clear the Turn off System Restore checkbox on all drives, and click Apply.● For Windows Vista:1. Follow this path: S

22.8. What are the skipped items in the scan log?All files that appear as Skipped in the scan report are clean.For increased performance, Bitdefender

Contact us110Bitdefender Antivirus Plus 2013

23. Asking for helpBitdefender strives to provide its customers with an unparalleled level of fast andaccurate support. If you experience any issue wi

b. Complete the submission form with the necessary data:i. Enter your e-mail address.ii. Enter your full name.iii. Choose your country from the corres

4. Installing your Bitdefender productYou can install Bitdefender from the Bitdefender installation disc or using a webinstaller downloaded on your co

24. Online resourcesSeveral online resources are available to help you solve your Bitdefender-relatedproblems and questions.● Bitdefender Support Cent

The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5different languages: English, German, French, Spanish and Romanian. Cl

25. Contact informationEfficient communication is the key to a successful business. During the past 10years BITDEFENDER has established an unquestiona

PO Box 667588Pompano Beach, Fl 33066Phone (office&sales): 1-954-776-6262Sales: [email protected] support: http://www.bitdefender.com/

Fax: +40 21 2641799Sales phone: +40 21 2063470Sales e-mail: [email protected] support: http://www.bitdefender.ro/suportWebsite: http://www

GlossaryActiveXActiveX is a model for writing programs so that other programs and the operatingsystem can call them. ActiveX technology is used with M

BrowserShort for Web browser, a software application used to locate and display Webpages. The two most popular browsers are Netscape Navigator and Mic

EventsAn action or occurrence detected by a program. Events can be user actions,such as clicking a mouse button or pressing a key, or system occurrenc

are increasingly being used by cyber-criminals for malicious purposes (forexample, to collect private data, such as login credentials and social secur

information that will be used for identity theft. The e-mail directs the user tovisit a Web site where they are asked to update personal information,

Bitdefender to download the files, ensuring you are installing the very latest versionof the software.NoteDownloading the installation files can take

SpamElectronic junk mail or junk newsgroup postings. Generally known as anyunsolicited e-mail.SpywareAny software that covertly gathers user informati

TrojanA destructive program that masquerades as a benign application. Unlike viruses,Trojan horses do not replicate themselves but they can be just as

installation path, click Change and select the folder in which you would likeBitdefender to be installed.Configure Proxy SettingsBitdefender Antivirus

NoteYou can find your license key:▶ on the CD/DVD label.▶ on the product registration card.▶ in the online purchase e-mail.3. Click Register Now.● I w

You can turn the filters on or off at any time after the installation from the Bitdefenderinterface. To achieve the best level of protection, it is re

NoteBitdefender does not get access to any confidential information such as thepassword of the account you use to log in, or the personal information

Getting started11Bitdefender Antivirus Plus 2013

5. The basicsOnce you have installed Bitdefender Antivirus Plus 2013, your computer is protectedagainst all kinds of malware (such as viruses, spyware

Bitdefender Antivirus Plus 2013User's GuidePublication date 08/21/2012Copyright© 2012 BitdefenderLegal NoticeAll rights reserved. No part of this

● Critical issues - prevent Bitdefender from protecting you against malware orrepresent a major security risk.● Minor (non-critical) issues - can affe

● Preventive security tasks you need to perform. When fixing such issues,a wizard helps you successfully complete the task.5.2.2. Configuring status a

Events counters are displayed in the Bitdefender interface to allow easyidentification of areas with outstanding events. These are icons appearing on

2. Click the User Mode / Autopilot switch on the upper toolbar. When the switchis on the User Mode position, the Autopilot is off.As long as the Autop

screen. Bitdefender will automatically return to the normal operation mode whenyou close the game or when the detected application exits full screen.I

Game Mode keyboard shortcutTo set and use a keyboard shortcut for entering / leaving Game Mode, follow thesesteps:1. Open the Bitdefender window.2. Cl

If Bitdefender is not installed on a laptop, turn off automatic laptop mode.5.6. Password-protecting Bitdefender settingsIf you are not the only perso

1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select General.4. In the General

6. Bitdefender interfaceBitdefender Antivirus Plus 2013 meets the needs of computer beginners and verytechnical people alike. Its graphical user inter

● Hide / Show Security Widget - enables / disables Security Widget.● Update Now - starts an immediate update. You can follow the update status inthe U

Each man has his price BobAnd yours was pretty lowBitdefender Antivirus Plus 2013

DescriptionLinkOpens a web page in your browser where you can take a shortsurvey about your experience in using the product. We relyFeedbackon your fe

● Autopilot / User Mode allows you to engage the Autopilot and enjoy completelysilent security. For detailed information, please refer to “Autopilot”

● Vulnerability Scan● Rescue ModeThe Autoscan switch allows you to turn the Autoscan feature on or off.For more information about scan tasks and how t

● Activate for Twitter through your MyBitdefender account. If Safego hasalready been activated, you will be able to access statistics regarding itsact

6.4. Security WidgetSecurity Widget is the quick and easy way to monitor and control BitdefenderAntivirus Plus 2013. Adding this small and unintrusive

is actively filtering network connections. The taller the blue bar, the more intenseis the activity of this module.NoteFirewall is not available in Bi

7. Registering BitdefenderIn order to be protected by Bitdefender, you must register your product with alicense key. The license key specifies how lon

Bitdefender will alert you when the expiration date of your current license isapproaching. Follow the instructions in the alert to purchase a new lice

8. MyBitdefender accountThe online features of your product and additional Bitdefender services are availableexclusively through MyBitdefender. You mu

If you have not logged in to an account, proceed according to your situation.I want to create a MyBitdefender accountTo successfully create a MyBitdef

Table of ContentsInstallation ... 11. Preparing for installation ... . . . . ...

NoteIf you have forgotten your password, click Forgot password and follow theinstructions to retrieve it.2. Click Login to MyBitdefender.Once the comp

9. Keeping Bitdefender up-to-dateNew malware is found and identified every day. This is why it is very important tokeep Bitdefender up to date with th

You can find out when updates were initiated and information about them (whetherthey were successful or not, if they require a restart to complete the

1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Update.4. In the Update Se

How to37Bitdefender Antivirus Plus 2013

10. Installation10.1. How do I install Bitdefender on a second computer?If you have purchased a license key for more than one computer, you can use th

● Bitdefender Internet Security 2013● Bitdefender Total Security 2013If you want to install another Bitdefender 2013 product on your system than theon

11. Registration11.1. What Bitdefender product am I using?To find out which Bitdefender program you have installed, follow these steps:1. Open the Bit

11.4. How do I register Bitdefender without an Internetconnection?If you just purchased Bitdefender and you do not have an Internet connection, youcan

4. A web page will open on your web browser where you can purchase aBitdefender license key.NoteAs an alternative, you can contact the retailer you bo

9.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35How to ...

12. Scanning with Bitdefender12.1. How do I scan a file or a folder?The easiest and recommended way to scan a file or folder is to right-click the obj

You can easily configure the scanning options by adjusting the scan level. Dragthe slider along the scale to set the desired scan level.You can also c

12.5. What to do when Bitdefender detected a clean file asinfected?There are cases when Bitdefender mistakenly flags a legitimate file as being a thre

1. Open the Bitdefender window.2. Click the Events button on the upper toolbar.3. In the Events Overview window, select Antivirus.4. In the Antivirus

13. Privacy Control13.1. How do I make sure my online transaction is secure?To make sure your online operations remain private, you can use the browse

1. Right-click the file or folder you want to permanently delete, point to Bitdefenderand select File Shredder.2. A confirmation window will appear. C

14. Useful Information14.1. How do I automatically shut down the computer afterthe scan is over?Bitdefender offers multiple scan tasks that you can us

To manage the proxy settings, follow these steps:1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings O

● For Windows Vista and Windows 7:1. Click Start.2. Locate Computer on the Start menu.3. Right-click Computer and select Properties.4. Look under Syst

2. Wait a few moments until the installed software list is displayed.3. Find the name of the program you want to remove and select Uninstall.4. Wait f

15.2.4. Running a System Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6215.2.5. Configuring a custom sca

To start Windows in Safe Mode:1. Restart the computer.2. Press the F8 key several times before Windows starts in order to access the bootmenu.3. Selec

Managing your security54Bitdefender Antivirus Plus 2013

15. Antivirus protectionBitdefender protects your computer from all kinds of malware (viruses, Trojans,spyware, rootkits and so on). The protection Bi

To protect you against unknown malicious applications, Bitdefender uses ActiveVirus Control, an advanced heuristic technology, which continuously moni

WarningThis is a critical security issue. We recommend you to disable real-time protectionfor as little time as possible. If real-time protection is d

● Scan options for accessed files. You can set Bitdefender to scan all accessedfiles or applications (program files) only. Scanning all accessed files

Though not recommended, you can disable e-mail, web or instant messagingantivirus scan to increase system performance. If you disable the correspondin

Files that cannot be disinfected are moved to quarantine in order to containthe infection. Quarantined files cannot be executed or opened; therefore,

15.2. On-demand scanningThe main objective for Bitdefender is to keep your computer clean of viruses. Thisis first and foremost done by keeping new vi

15.2.3. Running a Quick ScanQuick Scan uses in-the-cloud scanning to detect malware running in your system.Running a Quick Scan usually takes less tha

21.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9721.3. I can no

unresolved threats, you will be prompted to choose the actions to be taken onthem.15.2.5. Configuring a custom scanTo configure a scan for malware in

To save a recently run custom scan to the favorite scans list, follow these steps:1. Open the custom scan configuration window.a. Open the Bitdefender

system only if the infected file is extracted from the archive and executed withouthaving real-time protection enabled. However, it is recommended to

Step 1 - Perform scanBitdefender will start scanning the selected objects. You can see real-time informationabout the scan status and statistics (incl

You can choose an overall action to be taken for all issues or you can select separateactions for each group of issues. One or several of the followin

Take no actionNo action will be taken on the detected files. After the scan is completed, youcan open the scan log to view information on these files.

15.3. Automatic scan of removable mediaBitdefender automatically detects when you connect a removable storage deviceto your computer and scans it in t

● In some cases, Bitdefender may not be able remove malware from specific filesdue to legal or technical constraints. Such an example are files archiv

2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Antivirus.4. In the Antivirus Settings window, select the

a. Click the Add button, located at the top of the exclusions table.b. Enter the extensions that you want to be excluded from scanning, separatingthem

Installation1Bitdefender Antivirus Plus 2013

In addition, Bitdefender scans the quarantined files after each malware signatureupdate. Cleaned files are automatically moved back to their original

15.6.1. Checking detected applicationsTo check the applications detected by Active Virus Control, follow these steps:1. Open the Bitdefender window.2.

NoteAs you set the protection level higher, Active Virus Control will require fewer signsof malware-like behavior to report a process. This will lead

system more vulnerable to malware. Moreover, to prevent unauthorized physicalaccess to your computer, strong passwords (passwords that cannot be easil

Click Fix to modify the weak passwords. You can choose between asking theuser to change the password at the next logon or changing the passwordyoursel

6. Choose the system vulnerabilities you want to be regularly checked by using thecorresponding switches.Critical Windows updatesCheck if your Windows

16. Privacy ControlYour private information is a constant target for cyber criminals. As the threats havespread to nearly the entire spectrum of onlin

4. In the Privacy Control Settings window, select the Antiphishing tab.Click the switches to turn on or off:● Showing the Bitdefender toolbar in the w

To remove a web site from the list, select it in the list and click the correspondingRemove link.Click Save to save the changes and close the window.1

SettingsClick to select individual features to turn on or off:● Antiphishing Filter● Antimalware Web Filter● Search AdvisorPower SwitchTo enable / dis

1. Preparing for installationBefore you install Bitdefender Antivirus Plus 2013, complete these preparations toensure the installation will go smoothl

Once the prerequisites are met, Bitdefender will inform you of the encryption statusof your chat session through messages displayed in the chat window

3. In the Settings Overview window, select Privacy Control.4. In the Privacy Control Settings window, select the Data Protection tab.5. Make sure data

● Limited user accounts - the rule will apply to you and all limited Windowsaccounts.Click Finish. The rule will appear in the table.From now on, any

2. On the Privacy panel, click Secure and select File Shredder from the drop-downmenu.3. Follow the File Shredder wizard:a. Select file/folderAdd the

17. Safepay secure online transactionsThe computer is fast becoming THE tool for shopping and banking. Paying bills,transferring money, buying pretty

● add tabs to visit multiple websites in the Bitdefender Safepay window by clicking.● navigate back and forward and refresh pages using respectively.●

2. Click the + button to add a new bookmark.3. Enter the URL and the title of the bookmark and click Create. The URL is alsoadded to the Domains list

18. Safego protection for social networksYou trust your online friends, but do you trust their computers? Use Safego protectionfor social networks to

● sends a direct message from your account to those persons on your Follow listin whose accounts issues have been detected.● scans your private messag

19. USB ImmunizerThe Autorun feature built into Windows operating systems is a very useful tool thatallows computers to automatically execute a file f